Help employees through mobile-device issues
IT teams can guide an employee through Android settings, account access, connectivity checks, and device workflows while looking at the same screen. Choose View Only to observe, View and Point to explain a step, or View and Touch to perform supported actions when the employee has enabled the required controls.
Use Device Info to check health gauges, battery temperature, software versions, and connection quality. When useful, transfer an exported log or configuration file through a folder the employee authorizes, or send Wi-Fi settings for Android approval. Organization admins manage staff access and review session history.
Support people who are away from a desk
The technician can be away from a desk, too. A team lead can use an iPhone or Android phone browser to open the queue, invite a Ready device, and support an Android user after sharing is approved. View the issue, check device health, and use the permissions the user has enabled without returning to a computer.
Field workers may rely on Android phones or tablets to complete assigned tasks. When a workflow is unclear, a technician can join after the user asks for help and use View Only, optional pointer guidance, or enabled Touch control to resolve the issue together.
For workflow apps, admins configure supported package names and look up their identity. Technicians can check versions, request Open or Install, and request removal of an eligible user app with the user’s confirmation. Always On check-ins show last reported versions and battery before an invitation is sent.
Make device guidance easier to follow
Customer care teams can use the visual context to understand where a user is in an app or device flow. The user remains in charge of the phone, sees the technician request, and approves screen sharing before the session begins.
Screen2Screen is designed for attended support. Screen sharing needs the user’s approval. Optional Touch control allows supported remote actions when the user enables it; app, file, and network tools follow their own permissions and approval steps.
Manage access across a defined user group
Organizations can maintain an invited Android user list and manage admins and technicians in one workspace. Team and above include bulk Android user import/export for larger lists. Solo, Solo+, and Basic support individual invitations. Ad-hoc users have no licensed user/device cap.
Search and sort Ready devices, page through the list, check freshness, and see whether an invitation reached the app. A newer authorized join can take over an active session and disconnect the earlier technician window. Plans specify simultaneous support connections, technician seats, Always On device registrations, and admin capacity. Teams can discuss a custom plan if standard tiers do not fit their rollout.
Good fit when Android is central to support
Screen2Screen is intended for organizations that support invited users on Android devices and want a straightforward browser-based workflow for technicians. Use optional pointer and Touch control permissions for the right level of help, and Always On for devices that should stay available for technician invitations.
- ✓Android-first support
The companion app is for Android users. Tech and Admin web workspaces support Windows, Mac, Linux, Android, and iOS browsers, including phones and tablets.
- ✓Organization-managed access
Admins manage roles, optional display names, invitation policies, role-based MFA requirements, separate web inactivity timeouts, and the workflow-app list.
- ✓User-approved live sessions
Each session begins only after the Android user approves the screen-sharing request.