Terms of Service

Last updated: November 7, 2026

These Terms of Service (“Terms”) govern access to and use of the Screen2Screen website, Android companion app, technician workspace, organization administration tools, and related services (together, the “Service”). The Service is operated by Ridgewell Digital LLC (“Screen2Screen,” “we,” “us,” or “our”). By creating an organization, accepting an invitation, signing in, or using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you are authorized to accept these Terms for that organization.

1. The Service

Screen2Screen helps organizations provide attended support to invited Android users. The Service coordinates support requests and Always On invitations, lets an assigned technician view a user-approved live screen share, displays device details, and provides optional pointer and touch interaction according to the Android device’s settings and permissions.

The Android user must approve Android’s screen-sharing prompt before the technician can view the screen. The user can stop sharing, and the technician can end a session. View Only provides observation; View and Point adds an optional visual marker. View and Touch allows the assigned technician to perform supported touch, navigation, and text-entry actions during an active session when the Android user enables Touch control and its Accessibility service. Text entry replaces the focused field’s contents. Always On keeps an opted-in device available for a technician invitation; the user must approve screen sharing and the device’s interaction permissions continue to apply.

Optional support tools include user-authorized folder browsing and file transfer, user-reviewed app requests, and Wi-Fi configuration saved through Android approval. Files are limited to the authorized folder and subfolders; current transfers support individual files up to 20 MB and do not overwrite existing files. Android protects private app and system storage. Folder authorization can be changed or revoked in Android Settings, but already saved or downloaded copies cannot be recalled. A saved Wi-Fi configuration may interrupt connectivity and does not confirm internet access.

A newer explicit authorized join can take over the technician view and disconnect the previous technician window. Automatic recovery attempts do not guarantee uninterrupted service. Device capabilities and permissions determine which tools are available.

We may change, improve, limit, or discontinue Service features. We will use reasonable efforts to provide notice of material changes that substantially affect a paid Service.

2. Organization accounts and access

• An organization owner or administrator is responsible for its account, organization name, membership, roles, invitations, device/user lists, supported-app configuration, and plan limits.
• Organization administrators must only invite people who are authorized to use the Service for that organization. They must remove or adjust access when a person no longer needs it.
• Each person is responsible for keeping sign-in credentials secure and for activity through their account. Notify us promptly if you suspect unauthorized access.
• A person may belong to multiple organizations. Access and information are managed separately for each organization.
• Organizations are responsible for their own notices, permissions, policies, and legal basis for inviting users and providing support.

3. Screen sharing and safe support

Only start or approve a session when you requested support or otherwise trust the organization and technician. Never share passwords, one-time verification codes, financial account details, recovery phrases, or other sensitive information with someone whose identity or purpose you have not verified. Close sensitive screens before sharing when practical.

The Android user is responsible for deciding whether to approve screen sharing and for what is visible on the device during a session. The organization and technician must use screen access only for the requested support purpose. Do not use the Service to impersonate a trusted provider, deceive a user, or obtain information or access without authorization.

4. Plans, trials, and payment

Paid subscriptions, prices, included capacity, connection add-ons, taxes, and any special terms are shown during signup or in an order confirmation. Public website prices are informational until a subscription is offered for purchase. The terms presented at checkout control if they differ from general website descriptions.

• Where offered, a Risk Free 7 day trial lets an organization try the Service before the first subscription charge. Cancel before the trial ends to avoid a charge. Unless canceled, the selected subscription begins recurring billing at the end of the trial.
• Subscriptions renew monthly until canceled. The organization authorizes the payment provider to charge the selected payment method for recurring subscription fees, add-ons, taxes, and other amounts disclosed at checkout.
• Organizations can manage billing, view available invoices, and cancel through the billing portal linked from the Admin Licensing page. The portal or checkout will show when a cancellation takes effect.
• Fees already charged are non-refundable except where required by law or expressly stated in the applicable offer. Canceling prevents future renewals as described in the billing portal; it does not automatically reverse charges already due.
• Plan limits apply across the organization. We may restrict adding technicians or Always On devices, or starting additional sessions, when an organization reaches the applicable allowance. Ad-hoc Android users are uncapped under the standard plans. The organization is responsible for choosing sufficient capacity.
• Prices and available plans may change. We will provide notice of subscription price changes as required by law and before they take effect for an existing subscription.

Payment information is processed by the third-party payment provider. The provider’s terms and privacy practices also apply to payment transactions. We may suspend paid features for overdue or failed payments after reasonable notice, subject to applicable law.

5. Acceptable use

You may use the Service only for lawful, authorized support. You must not:

• access or attempt to access a device, account, organization, or data without permission;
• use the Service for fraud, harassment, surveillance, credential theft, or to bypass a person’s consent;
• interfere with the Service, probe or defeat its security, distribute malware, or overload its systems;
• copy, resell, sublicense, reverse engineer, or create a competing service from the Service except where applicable law does not allow that restriction;
• use the Service in a way that violates another person’s rights or applicable law.

6. Privacy and organization data

Our Privacy Policy explains information processed by the Service, how it is used, and how long certain records are retained. Organizations control the users and content they submit and are responsible for having appropriate rights and permissions. We may process organization data to provide, secure, maintain, and support the Service.

Do not submit information you are not authorized to share. Screen content may include personal or confidential information visible on the Android device. Organizations should give users appropriate notice before inviting them or beginning support.

7. Intellectual property and feedback

We and our licensors own the Service, software, design, and brand materials. We grant the organization a limited, non-exclusive, non-transferable right to access and use the Service during its subscription or authorized access period, subject to these Terms. No ownership rights are transferred to you.

If you provide suggestions or feedback, you allow us to use them without restriction or payment, provided we do not identify you or your organization publicly without permission.

8. Availability, suspension, and termination

We work to keep the Service available but do not promise uninterrupted or error-free operation. Some features depend on compatible Android devices, network access, browser support, and third-party services outside our control.

We may suspend or restrict access if reasonably necessary to protect users, respond to a security risk, comply with law, collect overdue amounts, or address a material violation of these Terms. Where practical, we will give the organization notice and an opportunity to resolve the issue. An organization may stop using the Service and cancel its subscription through the billing portal. We may terminate access for a material breach that is not promptly corrected or where continued access creates a legal or security risk.

9. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Screen2Screen is a support tool; it does not guarantee that a technician will resolve a device issue, that a particular device or application will be compatible, or that every screen-sharing session will succeed.

10. Limitation of liability

To the fullest extent permitted by law, Ridgewell Digital LLC and its affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from or related to the Service.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the fees paid or payable by the organization for the Service during the 12 months before the event giving rise to the claim, or (b) US $100. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

11. Indemnification

To the extent permitted by law, an organization will defend and indemnify Ridgewell Digital LLC against third-party claims and related losses arising from the organization’s or its users’ unlawful use of the Service, violation of these Terms, or infringement of another person’s rights. We will provide reasonable notice of a claim and cooperate, at the organization’s expense. The organization may not settle a claim in a way that imposes an admission or obligation on us without our written consent.

12. Changes to these Terms

We may update these Terms as the Service or applicable requirements change. We will post the updated Terms here and revise the “Last updated” date. For material changes affecting an active paid subscription, we will provide notice through the Service, by email to the organization’s billing contact, or by another reasonable method before the changes take effect. Continued use after the effective date means you accept the updated Terms; if you do not agree, stop using the Service and cancel any subscription before the change takes effect.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. To the extent a dispute may be brought in court, the parties consent to the state and federal courts located in Lee County, Florida, and each party waives objections to that venue, except where applicable law requires another venue or does not permit that waiver.

14. General terms

These Terms and the Privacy Policy, together with any order or plan terms accepted at checkout, are the complete agreement about the Service. If a court finds one provision unenforceable, the remaining provisions continue in effect. You may not transfer these Terms without our consent, except as part of a merger or sale of substantially all relevant business assets. We may transfer them as part of a reorganization or sale. A waiver must be in writing. Provisions that by their nature should continue after termination will survive termination.

15. Contact

Questions about these Terms can be sent to:

• Ridgewell Digital LLC
• Email: support@screen2screen.net
• Mailing address: 404 SW 37th Ter, Cape Coral, FL 33914